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PROMOTIONAL JOB ANNOUNCEMENT

APPLICATIONS ACCEPTED ONLINE ONLY


This examination is open only to current District employees who meet the promotional requirements. No other applications will be considered.

Applications will be accepted only during the designated filing period for this examination. The opening and closing dates of the filing period are listed in this announcement. Applications must be filed by the following method:

Submitted online through the District's Online Employment Center at www.districtjobs.org. Applications must be submitted by 11:59 p.m. Central Time on the closing date in order to be considered.

The deadline for filing an application will not be extended due to any unavailability of the MWRD website. The MWRD will not be liable for the website being unavailable for any period of time, and it is the sole responsibility of the applicant to ensure that the application form is completed and submitted in a timely manner. Therefore, it is recommended that applications be submitted early in the filing period.

It is the responsibility of the applicant to ensure that the application form is completed and submitted in a timely manner by the method described above. Descriptions and dates of experience and any required license or certification should be very clear so that it is understood exactly how the applicant meets the promotional requirements.

Anticipation of Eligibility: An applicant who can demonstrate the likelihood of having the required year(s) of service and civil service status with the District in one of the required job classification by the anticipation deadline may be admitted to the examination process. Candidates so admitted, who are successful in the examination process, may not be appointed until evidence is provided that these requirements were fulfilled by the anticipation deadline.

Employees may not hold civil service status in more than one classification. Therefore, achievement of civil service status in the classification that is the subject of this announcement will result in the loss of eligibility for promotional examinations resulting from the possession of civil service status in any former classification.

Veterans' Preference: Veterans' Preference points will be added, in accordance with the District statute, to the scores of those candidates who attain a passing score in all phases of the examination. Veterans' Preference claim forms can be obtained through the District's Online Employment Center at www.mwrd.org or requested at the test site. An employee who receives a promotion from an eligible list on which he or she received Veterans’ Preference points will not be eligible for Veterans’ Preference points on any future promotional examinations.

Probationary Period: The probationary period for this classification is one year (250 days worked).

HIRING AND EMPLOYMENT OBJECTIVES

The Metropolitan Water Reclamation District of Greater Chicago is committed to hiring and employment practices that base employee selection on a candidate's knowledge, skill and ability to perform effectively on the job; provide equal employment opportunity to all qualified applicants; prohibit the entry of political reasons or factors and other improper considerations into any stage of the selection and hiring processes; and create a transparent, honest and fair hiring system.

AN EQUAL OPPORTUNITY EMPLOYER M/F/D

Reasonable accommodation for individuals with disabilities will be made in accordance with applicable laws. Requests for testing accommodations are to be made within one week after the close of the filing period. For information regarding accommodation for individuals with disabilities, phone (312) 751-5170 (voice) or (312) 751-5916 (TTY).

IT Support Analyst II
17073
06/30/2017 12:00:01 AM
07/28/2017 11:59:59 PM
07/28/2018
65717.86
Under general supervision, supports computer systems at any District facility by providing hardware maintenance support, software technical support and resolving more complex service requests for personal computers and telecommunication equipment.
One year of service with the District as an IT Support Analyst I or Systems Support Specialist II. Civil service status in one of the foregoing classifications.
The examination will consist of a written test weighted 90%, an efficiency rating weighted 5% and a seniority rating weighted 5%. The minimum passing score on the written test will be 70% unless determined otherwise by the Director of Human Resources. Candidates must achieve a passing score on each test to have their names placed on the eligible list.

The written test will assess candidates' knowledge, skill and ability in areas such as PC and mobile device configuration; enterprise applications (servers, network and databases in client/server environment); IT service best practices (including ITIL and ITSM); software update procedures; network and printing troubleshooting; PC applications (Microsoft Office, Outlook, Office 365 and internet browsers); and customer service and training skills.
All applicants will be advised by email if they have been admitted to the examination process. Applicants who do not receive a response to their application by August 4, 2017 should contact the Employee Selection Office at (312) 751-5100.

WRITTEN TEST: The written test will be administered on Saturday, August 12, 2017 at the Chicago High School for Agricultural Sciences, 3857 West 111th Street, Chicago, IL. Candidates should report at 9:00 a.m. with the approved admission letter and a driver's license or other form of photo identification. Calculators will be provided. The use of books, study guides, cell phones, laptops, tablets or other aids during the test is prohibited.
Appointments will be made from an eligible list with three categories: A (Exceptionally Well Qualified), B (Well Qualified) and C (Qualified). Candidates in the highest category will be given first consideration for appointment. This examination is also being given on an Original Entrance basis. In instances where both Original Entrance and Promotional eligible lists result from an examination process, it is the District's practice to appoint only from the Promotional eligible list until all names from that list have been considered. The eligible list has a duration of three years.

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